How do we design customer-centric dining experiences for today?
Throughout COVID consumer comfort levels and expectations around dinning have evolved. From seating to contactless payment to curbside pickup, there has been an evolution of prioritization of needs and wants. Diners want to feel safe while also enjoying comfort, elements of entertainment and convenience. Many have returned to indoor dining while many confirm they will continue to use curbside pickup post COVID. Whether it’s dining in or picking up, each moment is an opportunity to lean into hospitality. In this survey we investigate the current pain points as well as key preferences to creating a delightful experience.